FAQ

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  01

   
  Can I register at the online store?

  To make your shopping experiences quick and easy, you can register your billing and shipping information beginning on the Tiny Love My Account Page. The information is gathered in a secure environment. When you register, please choose a separate log-in name and password. Since each log-in and password combination on our system must be unique, it works best to use a combination of letters and numerals for your log-in and your password to avoid duplication. If you register your e-mail address for order confirmation, please be careful to type it correctly.
• 02

   
  Do I have to register at the online store?

  No, you don't have to register. The advantage is that it makes the checkout process much faster for future purchases. If you choose not to register, you will be prompted to enter your billing and shipping information each time you shop. That information will not be stored permanently in the online store. It is recommended that you print your registration page to use for future reference.
• 03

   
  Why won't the registration accept my credit card number ?

  The most common problem is typos. When you enter the number, please type very carefully. Enter only the numerical keys in the same order they appear on the card. Do not enter dashes, commas, or spaces between the numerals. Make sure you have not typed a lowercase "L" instead of a "one" or an uppercase "O" instead of a "zero." If you encounter an error page that asks you to re-enter information about your credit card, make sure you re-enter the credit card type, number, and expiration date. This information is not stored until registration is complete.

• 04

   
  How do I change my registration information at the online store?

  You can change your registration by clicking on "My Account" from the online store home page. Log in and change any information you wish – your credit card, billing address, log-in name, password, stored shipping addresses, etc. At this time, registration information cannot be deleted, only replaced.
• 05

   
  I forgot my password! What should I do?

  On the My Account Page, select the "Forgot Password?" link and enter your email address. Please do not call our Customer Service representatives to obtain your password. It can only be obtained through the web site using the "Forgot Password?" link. If you would prefer to re-register, see "How do I change my registration information."
• 06

   
  Is the online store shopping area secure?

  For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information using Verisign's Secure Server ID, which enables secure communications. Please see the online store Privacy Policy and Terms and Conditions information.
• 07

   
  How do I change an order?

  Unfortunately, once an order is submitted through the online store, it cannot be changed. All orders, however, may be returned. Follow the instructions on the back of the packing slip enclosed with your order. Allow a minimum of two business days for your request to be processed. Refunds are issued for the purchase price of the items returned. If we cannot determine the purchase price, a refund is issued at the current price. Refunds are offered for products no longer available. Shipping and processing charges are not refunded. We do not accept returns COD.
• 08

   
  How do I cancel an order?

  Unfortunately, once an order is submitted through the online store, we are unable to cancel it. All orders, however, may be returned. Follow the instructions on the back of the packing slip enclosed with your order. Allow a minimum of two business days for your request to be processed. Refunds are issued for the purchase price of the items returned. If we cannot determine the purchase price, a refund is issued at the current price. Refunds are offered for products no longer available. Shipping and processing charges are not refunded. We do not accept returns COD.
• 09

   
  Can I send gifts to more than one shipping address?

  Certainly! Our online order form will walk you through all the steps to make sure each of your items gets to the proper address. Just click on "Ship all of my items to more than one address" on the shipping page of the checkout form.
• 10

   
  Can I have my items gift wrapped?

  Gift wrapping is currently unavailable. However, we can include a gift message. Just be sure to fill in the gift message box at the checkout.
• 11

   
  Will my items look exactly as pictured?

  In an effort to provide the best products possible, we periodically make product modifications. Actual products may not be identical to items pictured.
• 12

   
  Can I ship outside the United States at the online store?

  At this time, we ship to the United States only.
• 13

   
  How do I return or exchange something I purchased from Tiny Love?

  Allow a minimum of two business days for your request to be processed. Refunds are issued for the purchase price of the items returned. If we cannot determine the purchase price, a refund is issued at the current price. Refunds will be offered for returned product that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. Please pack your shipment securely and return it to us via UPS or insured mail for your protection. Our address is: Returns Department, Tiny Love 211 Yardville/Hamilton Sq Rd Yardville NJ 08620
• 14

   
  How do I contact Tiny Love?

  You can reach our friendly staff any of the following ways:
  • Call 1-888-846-9568 in the U.S., five days a week, 9 am to 5 pm. Eastern Time. Holiday hours may vary.
  • Write us at Tiny Love: Tiny Love, 211 Yardville/Hamilton Sq Rd Yardville NJ 08620
  • E-mail us at customerserviceusa@tinylove.com

  * All comments become the full and sole property of Tiny Love.